CypherSwway Privacy Policy & Terms of Service

CypherSwway Inc. (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of our clients and website visitors. This document combines our Privacy Policy and Terms of Service to explain how we collect, use, and safeguard information, and the conditions under which we provide our services.

1. Who We Are

CypherSwway Inc. is a Managed Security Services Provider (MSSP) and Managed Services Provider (MSP) headquartered in Vancouver, Canada. Our services include:

  • Managed IT Support & Consulting
  • Endpoint Detection & Response (EDR/MDR)
  • Remote Monitoring & Management (RMM)
  • Business Continuity & Disaster Recovery (BCDR)
  • Backup & Data Recovery Solutions
  • Cloud Services (Microsoft 365, SaaS, email security)
  • Cybersecurity Services & Website Protection
  • Website Design, Development, and SEO
  • Digital Marketing (social media, PPC ads, analytics)
  • Printer & Hardware Support

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone, business details, billing information.
  • Technical Information: IP addresses, device types, operating systems, system logs, monitoring alerts.
  • Service Records: Troubleshooting notes, tickets, incident reports, audit logs.
  • Marketing & Website Data: Analytics, SEO performance, social media metrics, cookies.
  • Voluntary Data: Information provided during support, consultations, or intake forms.

3. Remote Support

We use ConnectWise ScreenConnect for remote sessions. Key conditions:

  • Sessions are encrypted and require client authorization.
  • Sessions are not recorded.
  • Access is terminated once service is complete.
  • We cannot and do not access devices without explicit client consent.

4. How We Use Your Information

  • To deliver managed IT, security, cloud, and marketing services.
  • To troubleshoot and resolve incidents.
  • To provide audits, compliance reports, and service records.
  • To improve website experience and marketing effectiveness.
  • To communicate with clients about services, billing, and updates.

5. Data Sharing

We do not sell or share your data with third parties for marketing. Information may be shared only with:

  • Trusted vendors (e.g., Microsoft, Axcient, Sophos, SentinelOne, ConnectWise) for service delivery.
  • Regulatory or legal authorities when required by law.

6. Data Retention

We retain service and business records only as long as necessary for service fulfillment, legal compliance, or dispute resolution. Clients may request deletion of their data, subject to regulatory and contractual obligations.

7. Client Responsibilities

  • Maintain strong passwords and secure authentication methods.
  • Keep devices updated with security patches and antivirus.
  • Report suspected unauthorized access promptly.
  • Ensure compliance with laws when storing sensitive data on devices.

8. Payment & Billing

Unless otherwise agreed in writing:

  • Services are billed monthly, project-based, or hourly.
  • Invoices are due within [15/30] days of issue.
  • Late payments may incur interest charges.
  • Licensing fees (e.g., Microsoft, Axcient, Sophos) are billed separately.

9. Service Limitations

We provide services on a best-effort basis. We do not guarantee:

  • Uninterrupted or error-free service.
  • Prevention of all cybersecurity threats.
  • Recovery of 100% of data in every incident.

10. Third-Party Services

Our services often rely on third-party providers (e.g., Microsoft, Google, Axcient, Sophos). Their outages, failures, or breaches are outside of our control. Use of third-party services is subject to their respective terms and conditions.

11. Confidentiality

We treat client information as confidential and do not disclose it without consent, except when legally required. However, clients acknowledge that electronic communications and cloud services carry inherent risks outside our control.

12. Security Measures

We use industry-standard safeguards (encryption, firewalls, monitoring, access controls). Still, no system is 100% secure. CypherSwway is not responsible for:

  • Pre-existing malware or vulnerabilities on client devices.
  • Client negligence in securing systems or data.
  • Third-party breaches or vendor failures.
  • Incidents outside our direct control.

13. Limitation of Liability

To the fullest extent permitted by law, CypherSwway Inc. is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website. Our liability is limited strictly to the fees paid for the specific service giving rise to the claim.

14. Termination of Services

We may suspend or terminate services if:

  • Invoices remain unpaid.
  • Client engages in illegal, abusive, or fraudulent use of services.
  • Service continuation poses a security or compliance risk.

15. Governing Law

This agreement is governed by the laws of British Columbia, Canada. Disputes will be resolved exclusively in the courts of British Columbia.

16. Updates to Policy & Terms

We may update this policy from time to time to reflect service changes, compliance requirements, or legal updates. Updates will be posted on this page with a revised effective date.

17. Your Rights

You may request access to, correction of, or deletion of your personal data at any time, subject to legal and contractual obligations. To exercise these rights, please contact us directly.

18. Contact Us

For questions or concerns about this Privacy Policy & Terms of Service, contact:

Email: support@cyphersway.com
Phone: 604-359-5045